Frequently Asked Questions
What is the pet policy?
Residents are permitted to have up to 3 pets in their apartment, with a maximum of 2 being dogs. We do not have any breed restrictions for dogs. However, exotic animals are not allowed.
Are there fees, monthly charges, or deposits required for pets?
We require a nonrefundable fee plus a monthly pet rent, please contact the office for details. All animals must be registered with PetScreening annually, which incurs a $30 fee. For further details and to complete the registration, please visit https://abberlysquare.petscreening.com.
What are the move-in fees?
Deposit or Surety Bond due at move in along with prorated rent and pet fees if applicable.
What utilities are included in the rent?
No utilities are included. Electricity, Water, and Cable/Internet are billed separately to the resident. Rental rates include ADT Smart Home technology and Valet Trash Removal.
When is my rent payment due?
Rent is expected to be paid by the 1st of each month. If payment is not received by the 5th, late fees will be applied starting on the 6th.
What forms of payment are accepted?
We accept money orders at time of move in. For your convenience, we accept online payments through ACH, credit card and debit card for monthly rent payments.
Is there a place where I can pay my rent after office hours?
For your convenience after hours payments may be submitted through the Resident portal via, ACH, credit card or debit card.
Do you have cable and internet services?
The Cable and Internet provider is Comcast.
What is the policy on early termination of the lease agreement?
Written 60 day notice is required, please contact leasing office for additional information
What is the guest policy?
Guests are allowed to stay for 15 days. Beyond this period, they are required to be added to the lease agreement if they are over the age of 18.
Is there a designated parking area for residents?
Parking in our apartment community is available on a first-come, first-served basis for cars and motorcycles only. Trailers, boats, and RVs may be permitted; however, residents must contact the office to obtain a parking permit and pay any applicable fees. Inoperable vehicles, vehicles in need of repair, and vehicles without current tags are not allowed on the property. Parking directly in front of a garage is restricted to the resident leasing that garage. EV charging spaces are reserved exclusively for electric vehicles actively being charged. Violations of this policy may result in towing at the owner’s expense.
Am I permitted to install a satellite dish at my apartment?
You can install a satellite dish within your patio/balcony. It may not be adhered to our structure in any fashion and has to be contained within the patio/balcony area to meet our guidelines. Proof of Renters Insurance is required equal to $100,000 and a $100 security deposit.
What is the process for package delivery?
We will be happy to accept packages if you are not home. Please keep in mind we are not held responsible for any damages or lost packages. We do reserve the right to refuse acceptance of large and perishable packages. Packages will be returned to sender within 2 weeks of delivery
Is smoking permitted here?
Smoking is prohibited in common interior areas of the community, including hallways, shared amenities, and the pool area.
What are the lease term options available?
Our lease terms are variable and depend on move in time frame, floor plan and floor level. Please contact the leasing office for specific details.
How do I submit a repair request for issues in my apartment?
During business hours, you may contact the office directly or place a work order through our Resident Portal. For after-hours emergencies, please call 240-448-5669 and follow the prompts for our Emergency Maintenance Staff, who are available 24 hours a day.